Privacy Policy

1. Information we collect

We collect information in these ways:

• Account details, via Google Sign-In. We don't support passwords — signing in shares your name, email address and profile photo from your Google account. We don't see or store your Google password.
• Mobile number, if you verify one. Some features — requesting a property report, a home loan callback, or a buyer's agent introduction — need a phone number a partner can actually reach you on. We send a one-time code by SMS to verify it before it's used.
• Product usage. Properties you shortlist, the tags and notes you add, and searches you run within the app.
• Billing information. Paid membership is processed by Stripe. We store your subscription status and Stripe's customer/subscription identifiers — we never see or store your card number.
• Usage analytics. Page views and product events (e.g. which features you use, buttons you click), collected automatically. Our analytics events are designed to exclude names, emails and other identifying details.
• Chrome extension activity. When installed, the extension reads the property listing page you're currently viewing on a supported real estate site (such as domain.com.au or realestate.com.au) to show Find Best House data inline. It doesn't monitor browsing outside those pages.

2. How we use information

• Operate your account, shortlist, and property research features.
• Send SMS verification codes and respond to enquiries you raise.
• Fulfil partner-service requests you explicitly initiate — see Partner requests below.
• Process payments and manage your membership through Stripe.
• Understand aggregate product usage so we can fix issues and improve features.
• Meet legal and security obligations, including preventing abuse of the service.

3. Partner requests (reports, home loans, buyer's agents)

From a property page you can request a detailed property report (sourced from CoreLogic and shown to you as an "RP Data Report"), a home loan callback, or an introduction to a buyer's agent. These requests only happen when you take that action yourself.

To fulfil a request, we share your name, email, verified mobile number, and the property address with the partner handling it (for report requests, currently Ausun). The partner then contacts you directly. We keep a record of the request so we can track its status and prevent duplicate submissions.

4. How we share information

We don't sell your personal information. We share it only:

• With partners you request, as described above.
• With service providers who run infrastructure on our behalf: Stripe (billing), Amazon Web Services (SMS delivery and hosting), Vercel (website and app hosting), PostHog (analytics), and our database provider. They only receive what they need to perform that function.
• For legal reasons, if required to comply with law, enforce our terms, or protect the safety, rights or property of Find Best House or others.
• In a business transfer, such as a merger or acquisition, subject to this policy continuing to apply.

5. Third-party services

• Google Sign-In for authentication, governed by Google's own privacy policy.
• Google Maps to display property locations and maps within the app.
• CoreLogic / RP Data as the source of detailed property reports you can request.
• Publicly available property and suburb data referenced from sources including realestate.com.au, domain.com.au and the Australian Bureau of Statistics. This is data about properties and locations, not personal data collected about you.

6. Cookies

• An essential, secure session cookie that keeps you signed in. It's required for the app to function and isn't used for advertising.
• Analytics identifiers set by PostHog, which help us distinguish sessions and measure product usage in aggregate.

7. Data retention and security

We keep account and usage data for as long as your account is active, and for a reasonable period afterwards to meet legal, accounting or dispute-resolution needs. We use industry-standard measures — encrypted connections, access controls, and scoped service credentials — to protect information in transit and at rest. No online service can guarantee absolute security.

8. Your choices

• You can review and update your profile details in the app, and remove your verified mobile number at any time.
• You can ask us to access, correct, or delete your personal information by contacting us (see below).
• You can decline to complete a partner request — that feature simply won't be available without the relevant details.
• Deleting your account removes your shortlist and profile data, though some records (e.g. billing history, partner requests already sent) may be retained where we have a legal or operational reason to keep them.

9. Children's privacy

Find Best House is not directed at children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we'll remove it.

10. Changes to this policy

We may update this policy as the product changes. We'll update the "Last revised" date above, and post material changes here before they take effect.

11. Contact us

Questions about this policy or your information can be sent through our contact page.